FREE SHIPPING AUS-WIDE FOR ORDERS ABOVE $50 AUD

FAQs

FAQ

Whats the difference between the font BLOCK and Cursive?
Please see below 
 


Returns

What is your returns policy? 
We offer returns on our 'Basic' collection if the item has not been worn and still in brand new condition.
However, unfortunately for our 'Custom Personalised' products, unless there is negligence on our part, we will not be able to accept returns or exchanges. This is due to every item being made-to-order.



Who do I contact if I am not satisfied with my order? 
Drop us an email at essentialpawsau@gmail.com and we will attend to your enquiries as soon as possible! We aim to please.

Shipping

How long will it take to dispatch the order? 
All Personalised Essential Paw items are made to order, therefore it will take 2 – 5 business days to complete production. 


How long does shipping take? 
ALL of our stock is in Melbourne Australia (not overseas). Generally shipping varies on your location. See below for shipping times. (please note these are just estimates created by third-party service providers)
Victoria: 2 - 4 business days
Interstate 5 – 9 business days
International 7 – 14 days